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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vonnie Wallace

October 8, 2025

5  out of  5
rating by Vonnie Wallace
"Melissa has an always get an answer "right back " personality. She is a great asset to the Statefarm family. and I am so glad to have her / them to work for me."
We responded:
"Thank you, Vonnie, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Melissa, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Ray Olson

October 7, 2025

5  out of  5
rating by Ray Olson
"It's always a pleasure to work with Shelby Evans of the Roy Hooker office. She is extremely professional, knowledgeable, and responsive."
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Mark Sutkoff

October 1, 2025

5  out of  5
rating by Mark Sutkoff
"Denise Duck is very knowledgeable and professional! I would recommend her!"
We responded:
"Mark, thank you for sharing your thoughts on Denise. She is truly a very valued staff member, with decades of experience and working with our clients, she has developed a very caring sense of responsibility for each of them."
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Marek

September 27, 2025

5  out of  5
rating by Marek
"Kylie has been addressing my insurance needs for several years. She is consistently professional, accurate, diligent , knowledgeable, kind…. I could go on. It is always a pleasure doing business with this agency. And whenever Kylie is not available, Shelby steps in and the quality of service never suffers. These people provide clear 5 STAR professional insurance services"
We responded:
"Marek - thank you for the wonderful comments about Kylie and Shelby. They are certainly client focused! They never try to rush through a phone call or text, they are extremely knowledgeable in our business, and they want to make sure you are satisfied and pleased with our service. I want to also thank you for your business. "
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Christie

September 19, 2025

5  out of  5
rating by Christie
"Kylie was great to work with! She communicated quickly and clearly"
We responded:
"Christie, thank you for taking the time to share about Kylie. She has a real heart for taking care of our clients, and her many years of experience in the insurance industry gives her the knowledge and background to serve so many."
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Cynthialanders L

September 17, 2025

5  out of  5
rating by Cynthialanders L
"Kylie was great. Very quick and efficient. Thank you"
We responded:
"Cynthia, the sharing of your experience with Kylie is so gratifying as we strive every day to meet the needs of our clients."
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Donald Weber

September 12, 2025

5  out of  5
rating by Donald Weber
"It was on the phone today with Melissa from State Farm. She was very professional answered all my questions and was very easy to talk to was a pleasant experience. I highly recommend her and State Farm."
We responded:
"Donald, thank you for taking your time to share your experience with Melissa,. With years and years of experience, her knowledge is amazing and her dedication to our clients is never ceasing."
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Kym Hoffa

September 4, 2025

5  out of  5
rating by Kym Hoffa
"I have been with this agency for almost 20 years and have had the best service. Always quick to help you. Kylie is always friendly and so helpful."
We responded:
"Kym - thank you for your kind review, knowing that we have served you for 20 years is so gratifying. Kylie loves working with our clients and helping them with their insurance needs."
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Davidmichael DeWalt

September 3, 2025

5  out of  5
rating by Davidmichael DeWalt
"Kylie is amazing!!!"
We responded:
"Thank you for describing Kylie so perfectly ... I, along with so many of our clients certainly agree with you. Please know that we are so pleased to have the opportunity to help you with your insurance needs."
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Laura Babbitt

August 29, 2025

5  out of  5
rating by Laura Babbitt
"Shelbie is a wonderful agent to work with!! I highly recommend her!! She is amazing!!"
We responded:
"Thank you for the five-stars, Laura! Shelbie is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."
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Joseph Traugott

August 28, 2025

5  out of  5
rating by Joseph Traugott
"I appreciated Kylie's help with fine-tuning insurance on my two autos. Working with her was easy and efficient. Very good!"
We responded:
"Joseph, thank you for taking the time to share about Kylie. She is a true professional that focuses on tailoring a client's insurance needs to the coverages available. Please know how much we appreciate you and your business."
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la q

August 26, 2025

5  out of  5
rating by la q
"Denise Duck at Roy Hooker has been our State Farm Agent for a long time and has always provided us with five star service. Always prompt, thorough, and kind. So thankful!"
We responded:
"Thank you for taking the time to share your thoughts on Denise. She is the heart and soul of our agency. With a tremendous knowledge of insurance along with a deep concern for our policyholders, she takes great pride in working with our clients."
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Robert Marley

August 21, 2025

5  out of  5
rating by Robert Marley
"Customer of Roy Hooker agency since 2017. I've worked with Kylie and Shelby on multiple occasions regarding home/auto quotes and various questions. She's always very knowledgeable and helpful."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Dave Finkel

August 19, 2025

5  out of  5
rating by Dave Finkel
"Denise Duck has helped me with multiple insurance policies over the years. She has always been knowledgeable, helpful, timely and very competent. Definitely 5 stars in all aspects."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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samantha DeWalt

August 18, 2025

5  out of  5
rating by samantha DeWalt
"Kylie and Shelby are the absolute best! So quick and responsive. I love their professionalism and dedication to their customers. I couldn’t find my home inspection and they were able to send it to me within minutes."
We responded:
"Thank you for your kind review. Kylie and Shelby, along with Denise and Melissa, are certainly a great team and work hard for our policyholders. I am glad you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Michael Leaser

August 8, 2025

5  out of  5
rating by Michael Leaser
"Kylie did a great job getting me the best new rate for my insurance with my college son moving away."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Elaine Holley

August 4, 2025

5  out of  5
rating by Elaine Holley
"Kylie and Shelby are always so helpful, kind and friendly. They truly know what they are doing and are patient with those of us who have so many questions.. They are great!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Macy Hearne

July 30, 2025

5  out of  5
rating by Macy Hearne
"Kylie was fabulous clear concise and gave me great customer service. She's a Keeper Roy Hooker III :)"
We responded:
"Macy - Thank you for taking the time to share you experience with Kylie. I agree with you she is certainly a Keeper! With years of experience she is one of the best at customer service. "
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David Lanaux

July 29, 2025

5  out of  5
rating by David Lanaux
"Kylie and Melissa are the best to work with. I’ve been insuring with them for over 35 years. Roy Hooper is consistent with service and questions answered. I highly recommend them."
We responded:
"David - Wow! Thank you for your years of loyalty and expressions for Kylie and Melissa. They are great members of our Team always giving 100% to help our clients."
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Julie Brown

July 24, 2025

5  out of  5
rating by Julie Brown
"Melissa Weill, Account Manager, is THE BEST!!!! Honest, forthright, and a great person."
We responded:
"Julie, thank you for sharing about one of our great staff members. Melissa has set the bar high for serving and taking great care of our clients. I agree with you - she is a great person. "
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Sarah Delvalle

July 23, 2025

5  out of  5
rating by Sarah Delvalle
"I've worked with Denise at State Farm Insurance for years and she continues to out do herself on every occasion. She always go out of her way to help. Great Service. Sarah Del Valle"
We responded:
"Sarah, thank you for the wonderful comments you gave Melissa. She is truly one of the great professionals in our business. Her goal, as well as our entire agency, is to work with and assist our clients with their question, concerns, needs and exposures in their insurance needs. With over 30 years of experience with State Farm Melissa's approach to taking care of our clients just continues on the path of truly caring for our clients and helping them in every way possible."
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Tim DeShane

July 21, 2025

5  out of  5
rating by Tim DeShane
"Kylie helped me switch my coverage from State Farm in Michigan to Florida. All went very well with help from Kylie."
We responded:
"Tim - thank you for your review. Kylie' focus is to take care of our clients in the best way possible. Moving has enough challenges without adding another one with your insurance. Please stay in touch with us for any other questions or concerns."
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Wendy Swanhart

July 18, 2025

5  out of  5
rating by Wendy Swanhart
"I have been a customer for about 40 years! Denise is the utmost professional and helps a ton with all our car and insurance needs! Thank you!"
We responded:
"Wendy - I agree Denise is the utmost! She has over 40 years with State Farm serving and taking care of our clients. Thanks for your kind words."
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Tony Yglesias

July 14, 2025

5  out of  5
rating by Tony Yglesias
"Kylie and Shelby are awesome, 5 star service. At 61 years old I have been a lifetime client of State Farm. Employees like Shelby & Kylie are the reason. Theur professionalism and expertise are unparalleled. Moving from Tampa I have kept the Roy Hooker office as my insurance agent because of the people that work there."
We responded:
"Thank you, Tony, for your wonderful feedback! I'm glad to hear that Shelby's professionalism and expertise have made such a positive impact on your experience. It's fantastic to know that our team has earned your loyalty over the years, even after your move from Tampa. We're here for any of your insurance needs, so feel free to reach out anytime!"
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Kevin

June 18, 2025

5  out of  5
rating by Kevin
"I inquired online for auto insurance and was called the following day by Kylie. I provided her my current coverages and immediately received a quote with better coverages for a great annual savings. Scheduled appointment to make a change to State Farm, which was an extremely simple process. I would highly recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"